Premier Taps - Help :: Bathroom and Kitchen Products :: 01757 290333
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Help

Think of the Premier Taps 'Help' pages as a helpful member of staff! We are here to answer your questions and make shopping on this site as easy and enjoyable as possible.

The best way to place an order is via the site - it's fully secure via the trusted PayPal payment gateway. You'll also receive emails on how your order is progressing. However, if you want to place your order offline, please contact us on 01757 290333.

Also contact us if there is anything on the web site that you can't find, and we'll be happy to do a search for you!


How can I find products easily?

Using the product filter system you can narrow your search by selecting any or all of the criteria.

  • Room (Bathroom or Kitchen)
  • Product Type (Taps, Basins, Baths etc)
  • Sub Product Type (Basin Taps etc)
  • Guarantee (Number of Years the product is guaranteed for)
  • Finish (Chrome, Black etc)

Premier Taps is proud to offer the best brands available. Can't find the product you are looking for? Drop us an email and we'll do our very best to secure a competitive price!


Can I search by a keyword?

If you know exactly what you are looking for the easies way to find it is to search for it. The search box is in the top of every page.

Simply type the product code or product name of what you are looking for into the box and click on the search button.

If you can't find what you want straight away, here are a few tips:

Best results are often obtained if you enter just one or two key words from the product name. Try using the least common words. (Don't use words like 'the', 'and', 'a', etc. which will produce many results.)

Don't worry about punctuation. Adding punctuation is not necessary when searching. The search engine will reveal the same results 'proper punctuation' or not.


What payment methods do you accept?

We accept the following payment methods:

We can also accept card payment over the phone. Bank transfer is also an option as is the good old fashioned cheque. Contact us for more information regarding phone payments, transfers or cheque payment.


Do you offer credit?

Premier Taps is unable to offer competitive credit. Finance companies offer such high rates of interest it is cheaper in the long run to obtain credit through a bank using a credit card of other finance solution.


Question about charges?

Any payment/charges related questions should be emailed to us. We aim to reply to all emails regarding charges within 6 hours.


When will be card be charged?

Your card will be charged via the PayPal payment gateway when you process the order.


Are there any surcharges for paying with Paypal or Cards?

All prices are shown on the site are the prices we charge (including shipping!).


What happens if it's cheaper elsewhere?

When comparing prices please check the following:

  • Does the price you see including shipping?
  • Does the price you see include any paypal/card fees?
  • How fast can this company supply you?
  • Does the price include VAT?

If a price is legitimately cheaper than us, we'll do all we can to beat it!


Are all of these items in stock?

Premier Taps carries considerable stock. Through our established network of suppliers and agents we ship most orders within 96 hours. Due to the high number of fraud attempts we only ship in stock items the same day if payment is made by card to a matching address.